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EXCHANGE & RETURNS

Preparing to ship:
This means we are currently processing and packaging goodies for your pet.
Orders will be processed Monday-Friday at 12:00 CST and subsequent orders will be processed the next business day. You will receive an email within 24 hours informing you that we have received your order, please confirm your order information. Another email with tracking information will be sent once your order has been shipped.
If the information is incomplete for shipment/out of stock, we will contact you for a replacement product. If the product cannot be replaced within 5 days, we will delete the product or cancel the order and refund you.
If your order has not yet shipped, you can cancel it from your account. Go to Orders, click on the order you want to cancel, and then click on the "Cancel this order" link.

Shipped:

Your order has left our warehouse.
All products ship free of charge within 5-8 business days.
If we have already shipped your order, we may not be able to cancel it. At this point you will need to wait for it to arrive and then move on to the returns process.
Please ensure that the address information in your order is complete and correct, otherwise these errors may harm you. We will not compensate you for any loss due to incomplete/incorrect/unaccepted addresses etc.
We will notify you of the relevant delivery progress by email.

Delivered:

Your order has arrived! Orders are delivered by 10pm 7 days a week

Product Quality Issues:
In the event of a defective product, we will refund 100% of the purchase price. You should contact the service department within 7 days of delivery.
Returns within 15 days of purchase
Our returns policy is simple and hassle-free: if you are not 100% unconditionally satisfied with your pet product, you can return it within 15 days of purchase.

Request a Return:

For returns or exchanges, Please send an email to service@furtent.com. Please include your order number, return/exchange card, and reason for return in your email. We will process your request within 2 business days
Please note:
Refunds will only be issued if it is determined during the initial fitting that the product does not fit, function well and/or the product is interfering with the patient's health or recovery.
A visual inspection may be required when the product is returned. The product must be in resale condition to receive a refund. This means that the product must not have hair, wear, or dirt, and/or no modifications can be made to the product. If the packaging is damaged, a 20% reissue fee will be deducted from the refund for that product. Upon receipt of the returned product, we will assess its condition and issue a refund.
Furtent will not provide a refund if your pet refuses to wear the product.
To return a product in its original packaging, you should send it back to a Furtent centre. Please contact service@furtent.com for return address.
Additionally, if the reason for return is not product quality, an $8 shipping fee will be deducted from each order.


Refund days

Refunds are initiated after we have inspected the returned item. Your card-issuing bank will usually process the refund within 5 business days of us initiating it.

Discover more of our high quality products

Large Dog Bed for Pet Owners:Companion Comfort 01 Large Dog Bed for Pet Owners:Companion Comfort 02
Large Dog Bed for Pet Owners:Companion Comfort

Bringing luxury to pet furniture, our human dog bed lets you cozy up in a space that's made for you and your dog.

$399
Deluxe Human-Sized Dog Bed: Share the Comfort 01 Deluxe Human-Sized Dog Bed: Share the Comfort 02
Deluxe Human-Sized Dog Bed: Share the Comfort

Experience ultimate relaxation with your furry friend – our spacious dog bed is designed for both you and your pet to enjoy.

$299
Cat Dog Travel Tunnel Bag 01 Cat Dog Travel Tunnel Bag 02
Cat Dog Travel Tunnel Bag

Versatile Journey Companion: The Cat Dog Travel Tunnel Bag - Your Pet's Home Away From Home

$109
Double Cat Dog Travel Tunnel Bag 01 Double Cat Dog Travel Tunnel Bag 02
Double Cat Dog Travel Tunnel Bag

Versatile Comfort for Your Feline Friends: The Double Cat Dog Travel Tunnel Bag - Perfect for Multi-Pet Families and Adventurous Journeys

$199
Dog Airflow Back Support Vest 01 Dog Airflow Back Support Vest 02
Dog Airflow Back Support Vest

Breathe freely and with support - for the comfort and protection of your dog.

$89
Large Dog Lift Harness with Dual-Shoulder Straps 01 Large Dog Lift Harness with Dual-Shoulder Straps 02
Large Dog Lift Harness with Dual-Shoulder Straps

Optimizing Canine Comfort: Aiding Recovery and Mobility in Dogs with Hip Dysplasia, Degenerative Myelopathy, and Leg Movement Difficulties

$149
Toe Fracture Brace for Dogs 01 Toe Fracture Brace for Dogs 02
Toe Fracture Brace for Dogs

Effective Support for CVI, Wobblers Syndrome, and Cervical Disc Disease Management

$59
Dog Supportive Lift Harness Garment 01 Dog Supportive Lift Harness Garment 02
Dog Supportive Lift Harness Garment

Enhanced Support for Arthritis, Rehabilitation, and Surgery Recovery in Injured and Disabled Dogs

$59
Dog Toe Bone Correction Shoe 01 Dog Toe Bone Correction Shoe 02
Dog Toe Bone Correction Shoe

Optimal Support for Wobblers Syndrome, Cervical Disc Disease, and Spinal Cord Injury Recovery

$99
Adjustable Patellar Angle Knee Brace for Dogs 01 Adjustable Patellar Angle Knee Brace for Dogs 02
Adjustable Patellar Angle Knee Brace for Dogs

Enhancing Recovery and Stability: Ideal for Joint Support and Post-Surgery Care

$69
Dog Full-Body Support and Mobility Harness 01 Dog Full-Body Support and Mobility Harness 02
Dog Full-Body Support and Mobility Harness

Comprehensive Care and Mobility: Furtent's Full-Body Support and Mobility Harness for Enhanced Assistance in Injured, Arthritic, and Rehabilitating Dogs.

$69
Hip Joint Corrective Brace 01 Hip Joint Corrective Brace 02
Hip Joint Corrective Brace

Enhancing Canine Mobility: Training for Correction and Prevention of Crossed Legs in Dogs

$49