- How do I choose the correct size for a dog brace or harness?
To select the correct size, measure your dog's relevant body part according to our sizing guide. Compare these measurements with our size chart. If you're unsure, feel free to contact us for assistance.
- What type of dog wheelchair is suitable for my dog?
Choose a wheelchair based on your dog’s mobility needs and size. For dogs with rear leg mobility issues, a back-legs wheelchair is recommended. For more severe mobility issues, a 4-wheel wheelchair may be necessary. In addition, 4-wheel wheelchairs can provide more support and are therefore more suitable for dogs with slightly weaker forelimbs than 2-wheel wheelchairs.
- How do I properly put on a dog brace or harness?
Each product comes with specific instructions. Generally, ensure the brace or harness is snug but not too tight, allowing comfortable movement. Detailed instructions will be provided on the product page and in the courier upon arrival.
- How long can my dog wear a brace or harness each day?
It's recommended to remove the brace or harness for some time throughout the day to allow your dog's skin to breathe, especially at night. Generally, a brace should not be worn for more than a few hours at a time.
- What is the expected delivery time for my order?
All products are delivered free of charge after 0-3 business days order processing time and 5-8 business days delivery time. In some cases, it may be faster or take slightly longer. We'll keep you updated on the shipping status.
- How can I return a product?
To initiate a return, contact us with your order number and reason for return. Items must be in original condition and packaging. Please note that while product costs are refundable, shipping costs are not refundable unless there is a quality issue with the product.
- Can I adjust or cancel my order after placing it?
You can modify or cancel your order before it's shipped. Contact us immediately for any changes. If the order is already processed, cancellation may not be possible, but returns are accepted.
- How do I know if a product is suitable for my dog’s specific condition?
Consult our product descriptions and guidelines, or contact us with details of your dog’s condition. We offer advice on the best options for conditions like arthritis, injury recovery, or post-surgery support.
- Are your dog wheelchairs adjustable?
Yes, our wheelchairs are designed to be adjustable to ensure a comfortable fit for your dog. They accommodate changes in your dog’s size or mobility needs over time.
- Is it safe to use a dog lift harness for elderly or injured dogs?
Yes, our lift harnesses are designed for safe use with elderly, injured, or post-surgery dogs, providing support while minimizing discomfort.
- How do I clean and maintain the products?
Our products are designed for easy cleaning. Most can be hand-washed or wiped down with a damp cloth. Regular maintenance checks are recommended to ensure all parts are functioning correctly.
- Do your wheelchairs work on all terrains?
Our dog wheelchairs are versatile and designed to work on various terrains, including grass, pavement, and indoor flooring. However, extreme terrains like deep sand or mud might require special care.
- Can the dog lift harness be used post-surgery?
Absolutely. Our lift harnesses are ideal for post-surgery recovery, providing gentle support while your dog regains mobility. However, consult with your vet before use to ensure it's appropriate for your dog's specific surgical recovery.
