Shipping Costs
Free shipping on all orders
Order Processing Time
0-3 business days
The order processing time is the time difference between the order cut-off time on the day the order is placed and when the goods are ready to be shipped (given to the transportation company). Generally, orders are processed and ready to ship within 0-3 business days. 0 days means that orders placed before the order cutoff time are processed the same day. Order cut-off time is 6pm (GMT+8).
Delivery time
5-8 working days, remote areas are subject to additional logistics costs and longer time frames, and there is a risk of loss of goods.
Shipping Methods
We offer DHL, 4px Express, EMS and FedEx to ship your products! More distribution companies are on their way.
Shipping Area
We support worldwide shipping (except for some remote areas).
Backorders
If your order cannot be fulfilled in its entirety immediately, we will ship in-stock items and the remaining items will be cancelled from your order. We will notify you of your order status by email. Once they are available again, you can reorder them.
Lost parcel
All items purchased from Furtent.com are manufactured under a contract of carriage, which means that the risk of loss and ownership of such items passes to you upon our delivery to the carrier.
About taxes and duties
You are responsible for paying all import taxes and duties that may be charged when your parcel passes through customs. Many countries do not impose import duties on personal items below a certain specified value. However, you may find that you are required to pay taxes when the items you order from us arrive in your country. We recommend that you familiarise yourself with local regulations before ordering from us. Furtent is unable to provide you with advice or information on tax rates and customs charges in your country.
If you refuse to deliver your parcel due to import duties or taxes, you will be liable for all costs involved in returning the item to us.
If you have any questions during shipping or after receiving your item, please feel free to contact us and one of our customer service representatives will provide you with a satisfactory solution.
